We work in partnership with our patients, and their families and carers. That helps us to provide safe, effective treatment and care at the right time for the right people.

As a community healthcare provider, we must get your consent to treatment prior to you starting your course of treatment.

What is Consent?

Consent to treatment is the principle that you, the patient, gives your permission before you receive any type of examination, treatment or therapy. The principle of consent is important to us in our clinical code and practice ethics. We call this informed consent, meaning that you have been informed of what is going to happen, and any risks associated with any intervention.

How do we get your consent?

We take a number of measures to gain consent. For example, we send an email to all of our patients to inform them what to expect from treatment, the name of the therapist treating them, the qualifications of our therapy team, information about chaperones, and how to withdraw your consent.

We also request patients sign a consent form, which you can find here.

What do we do internally?

We have a consent policy and procedure. Should you wish to see a copy, please email Lorraine Carey, our Group Practice Manager. All of our staff have received consent training as well. We do this so that mishaps can be avoided, and to improve our communication.

What to do if you want to withdraw consent?

You can say to a staff member at any time if you want to withdraw consent to treatment. It’s never a problem and don’t feel embarrassed. It’s your choice to come and receive treatment, advice, examination or diagnosis from us.

I am not happy, what should I do?

If there is something you are not happy about, in the first instance email our Group Practice Manager and Caldicott Guardian, Lorraine Carey. You can email her by clicking this link.